Your information, kept private.

Who is responsible

Marvelle Aesthetics is a nurse-led clinic in Stittsville, Ottawa. As a Registered Nurse, I am a health information custodian under Ontario’s Personal Health Information Protection Act, 2004 (PHIPA). I am responsible for the personal information you share with the clinic, and I am your contact for any privacy question.

Mark Belinson, RN
613-263-9996 · mark@marvelle.ca

What we collect

Only what we need to care for you safely:

• Contact details: your name, phone number, email address and date of birth.
• Health information: your health history, medications, allergies, screening results and blood pressure readings.
• Treatment records: what was done, the products used and their lot numbers, and your consent forms.
• Clinical photos, only with your consent.
• Payment records for your visits.
• The details you enter when you book a consultation online. Online booking runs on Google Calendar, so these details are also held by Google, which may store them outside Canada.

Why we collect it

• To assess whether a treatment is right and safe for you.
• To provide your care and follow up afterward.
• To contact you about appointments, reviews and aftercare.
• To keep the clinical records that nursing standards and the law require.
• To process payment.

We never sell, rent or trade your information, and we do not use it for advertising.

Your consent

We collect, use and share your information with your consent, or as PHIPA allows or requires. You can withdraw your consent at any time by telling us. We will explain what that means for your care. Withdrawing consent does not affect records we are required to keep.

Clinical photos

With your consent, photos may be taken for your chart, to plan treatment and compare results. They are stored securely with your record. They are never used on this website, on social media or anywhere public unless you give separate written consent, which you can withdraw at any time.

Who we share it with

• The Nurse Practitioner medical director who oversees the clinic’s medical directives, when needed for your care.
• Another health care provider, such as your family doctor, only with your consent.
• Others only when the law requires or permits it, for example in an emergency.

How we protect it

• Paper records are kept in a locked cabinet in a secure location.
• Electronic records are kept in a secure, password-protected system.
• Only the people who need your information to care for you can see it.
• Records are securely destroyed once they no longer need to be kept.

Please do not include health information in the online booking notes. We cover that privately at your consultation.

How long we keep it

Clinical records are kept for at least 10 years after your last visit. For example, if your last visit is at age 25, your records are kept until at least age 35. They are then securely destroyed.

Your rights

You can ask to see your records and ask for a copy. We respond as soon as possible and within 30 days, as PHIPA requires. If we need more time, we will tell you in writing. If you believe something in your record is wrong, you can ask us to correct it.

To make a request, contact Mark at 613-263-9996 or mark@marvelle.ca.

If something goes wrong

If your information is lost, stolen or seen by someone who should not see it, we will tell you as soon as reasonably possible and report it to the Information and Privacy Commissioner of Ontario when required.

Questions or complaints

Please talk to us first, and we will do our best to resolve your concern. You also have the right to complain to the Information and Privacy Commissioner of Ontario:

2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8
1-800-387-0073 · www.ipc.on.ca

Changes to this policy

We may update this policy from time to time. The date below shows when it last changed.